Support & Contact

How to reach us

This website, spinfincasino.me.uk, is operated by 3-102-945295 S.R.L. If you have a question, a request or a complaint, you may contact us using the details below.

Email: [email protected]

Address: Calle 12, Escazú, San José, Costa Rica

Written enquiries may be sent by email or by post to the address above. We recommend email, as it usually allows for a faster reply.

Customer support

Our customer support team deals with enquiries relating to accounts, payments, the use of the website and its terms and conditions. The following principles govern how we handle your enquiry.

Submitting an enquiry

To help us deal with your message efficiently, please include the following information:

• the username or the email address registered with your account;
• a clear description of the matter, including any relevant dates and transaction references;
• any other details that may help us to understand your request.

Please do not include your password or full payment card number in any message. We will never ask you to provide them by email.

Handling and response times

• Enquiries are generally handled in the order in which they are received.
• We aim to reply to every enquiry as promptly as reasonably possible. Actual response times may vary according to the number of enquiries received and the complexity of the matter.
• Where we need further information or documents to verify your identity or to examine your request, we will contact you at the email address registered with your account.
• Replies are sent to the email address from which the enquiry was made, or to the address registered with your account.

Complaints

If you are dissatisfied with a service or a decision, please write to us at the email address above and state clearly that your message is a complaint. We will review the matter carefully and reply with our findings in writing.